Use active listening by reflecting back what you hear, then ask clarifying questions.
Navigating Client Feedback SCENARIO · DISCUSSING CLIENT CONCERNS Anna is discussing a client's concerns before a big project meeting with her manager, John. The situation 0:00 The exchange 0:03 The takeaway 0:31 John It sounds like you're worried the client feels unheard in our strategy meetings. 0:08 Anna Exactly, they mentioned not feeling confident in our approach. 0:12 So, you believe our communication hasn’t addressed their needs effectively? 0:16 Yes, that's what they expressed, and I want to fix it before our meeting.
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