COMMUNICATION-INFLUENCE1 MIN READ
Resolving Team Conflict
Always look for the underlying _interests_ behind stated positions in negotiations.
Resolving Team Conflict SCENARIO · NEGOTIATING DEADLINES A project manager and a team member face a disagreement about deadlines and workload. The situation 0:00 The exchange 0:03 The takeaway 0:37 Alex Jordan, I notice you’re frustrated about the deadline for our project. 0:07 Jordan I am! It feels impossible with my current workload. 0:11 I hear you. It sounds like your priority is balancing tasks effectively. 0:16 Exactly. I want to meet high-quality standards without burning out.
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