COMMUNICATION-INFLUENCE1 MIN READ
Resolving a Team Conflict
Focus on underlying interests, not just positions, to find mutual solutions.
Resolving a Team Conflict SCENARIO · NAVIGATING DISAGREEMENTS A conflict arises between a manager and an employee regarding project deadlines. The situation 0:00 The exchange 0:03 The takeaway 0:32 Sam I noticed you're frustrated about the project deadline, Alex. 0:07 Alex Yes, I really need more time to ensure quality work. 0:11 I understand quality is important for you, but the deadline is also crucial for the team. 0:17 Exactly! I’m worried we’ll compromise our standards if we rush.
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