COMMUNICATION-INFLUENCE1 MIN READ
Feedforward for Customer Calls
Focus on *Feedforward* to improve performance in future situations.
Feedforward for Customer Calls SCENARIO · GIVING FEEDBACK Jamie just received some feedback from a challenging customer call. The situation 0:00 The exchange 0:03 The takeaway 0:29 Alex Hey Jamie, I noticed that last call was tough. 0:07 Jamie Yeah, I felt I didn't handle the customer’s concerns well. 0:11 Next time, consider asking more open-ended questions. 0:15 That sounds helpful. What else should I do?
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