Use SBI to clearly address behaviors and their impact on customer relationships.
Handling Customer Objections SCENARIO · GIVING FEEDBACK During yesterday's call, a customer raised concerns about our pricing. The situation 0:00 The exchange 0:03 The takeaway 0:27 Anna James, I want to discuss the call with the customer yesterday. 0:07 James Sure, what’s on your mind? 0:08 You interrupted the customer while they were sharing their concerns. 0:12 I was just trying to reassure them.
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