For capable-but-hesitant performers, use questions and reassurance to guide them.
Supporting a Team Member's Growth SCENARIO · GUIDING THROUGH UNCERTAINTY Jenna notices Mark is unsure about a project he’s leading for the first time. The situation 0:00 The exchange 0:03 The takeaway 0:29 Jenna Hey Mark, I noticed you're feeling a bit unsure about the project. 0:08 Mark Yeah, I'm not really confident about how to move forward. 0:11 What part feels the most challenging for you right now? 0:14 I’m struggling with how to prioritize the tasks.
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