COMMUNICATION-INFLUENCE1 MIN READ
Delivering Tough Feedback
Combine caring personally with challenging directly to foster improvement.
Delivering Tough Feedback SCENARIO · GIVING FEEDBACK Emma, a project manager, needs to address Mark's inconsistent work quality during a team meeting. The situation 0:00 The exchange 0:03 The takeaway 0:28 Emma Mark, I value your contributions, but your last report missed key details. 0:09 Mark I thought I followed the guidelines. What details did I miss? 0:13 The analysis section lacked depth and led to confusion in our team. 0:17 I see. I didn't realize that was an issue.
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