COMMUNICATION-INFLUENCE1 MIN READ
Addressing Performance Issues
Care personally and challenge directly to foster open communication and accountability.
Addressing Performance Issues SCENARIO · GIVING FEEDBACK Shelly needs to discuss Alex's recent decline in work quality during a team meeting. The situation 0:00 The exchange 0:03 The takeaway 0:36 Shelly Alex, I care about your success, and I need to talk about your recent work quality. 0:08 Alex I appreciate that, Shelly. It’s been tough lately, but I want to improve. 0:13 The truth is, your reports have errors that are impacting our compliance timelines. 0:18 I see. I didn't realize it was that serious.
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