COMMUNICATION-INFLUENCE1 MIN READ
Handling Client Misunderstandings
Use Contrasting to rebuild safety before discussing difficult topics.
Handling Client Misunderstandings SCENARIO · ADDRESSING CONCERNS Alex feels defensive after a client complaint about the recent product update. The situation 0:00 The exchange 0:03 The takeaway 0:31 Jordan I can see you’re frustrated, and I don’t mean to dismiss your concerns. 0:07 Alex It feels like I’m not being heard, though. 0:10 I want to clarify that I’m here to support you and the client. 0:14 Thanks, I appreciate that, but it still feels unresolved.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in