COMMUNICATION-INFLUENCE1 MIN READ
Navigating Tough Feedback
Use _Contrasting_ to clarify your intentions and reduce defensiveness in conversations.
Navigating Tough Feedback SCENARIO · GIVING FEEDBACK Ryan is concerned about Sarah's recent performance on the marketing campaign. The situation 0:00 The exchange 0:03 The takeaway 0:30 Ryan Sarah, I want to clarify something before we discuss your recent work. 0:07 Sarah Is it about my report? I thought it met the expectations. 0:11 I don’t mean to say your work isn’t valuable or that you’re not trying. 0:15 So what are you saying?
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