Run Five Whys on missing IEP meeting notices

A parent received an IEP meeting notice the night before the meeting, even though the case manager believed the notice had been handled. Five Whys asks why the miss happened until the team reaches a fixable process condition, not just a person-level explanation. The common trap is stopping at the first human error. That may satisfy frustration, but it leaves the same conditions in place for the next family. Before Late notice is treated as one staff member's mistake. The team apologizes and moves on. After The team finds that notices live in individual calendars, then adds a shared tracker,…

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