SECURITY-AWARENESS5 MIN READ
MFA Recovery Desk Card
Recall safe responses to MFA prompts, backup codes, and recovery requests.
Unexpected prompt What do you do with an MFA prompt you did not initiate? Deny it, report it with service and time, then secure the account through a known path. An unexpected prompt may mean the password is already known to someone else. Recovery vs bypass A teammate is locked out before a meeting. Which path preserves account assurance? Helping is good; lending identity proof is not. Say no safely Can you approve my MFA just once? Use this when a colleague needs urgent access. Your line I cannot approve a login for anyone else, but I can help you…
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