Fab Escalation Cards
Recall practical escalation moves using OODA and related communication patterns.
OODA What does OODA force you to do in an escalation? It is more than speed. Sales says: 'Just tell the customer the tool will be back tomorrow.' Recovery estimate is not yet confirmed by spares or maintenance. Your line We can say the tool is down, containment is active, and the next recovery update is tomorrow at 10 a.m.; we should not promise restart until parts and qualification are confirmed. A fast promise feels helpful but can destroy trust if the repair slips. It separates observed facts from assumptions and gives a time-bound update. Containment versus correction in a…
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