Distinguish push, pull, and stay factors in exit-interview notes.
Do not let the first reason become the whole reason. Push factors Push factors are internal conditions that created movement away from the organization. They are the highest-value learning signal because leaders can often influence them. Pull factors Pull factors are external attractions. They matter, but they are not always actionable. Matching every pull factor can become expensive and unfocused. Stay factors Stay factors are the realistic conditions that might have changed the choice earlier. They reveal prevention levers: clearer career path, manager repair, workload reset, flexibility, recognition, or role redesign. The sequence question Ask: "When did you first become…
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