Triage Septic Calls by Urgency and Importance
Classify septic-service calls by urgency and importance so dispatch protects emergency response without neglecting valuable planned work.
Every caller says today. Dispatch decides what today means. Urgent and important Act now when delay increases health risk, property damage, regulatory exposure, or a major account failure. Examples: sewage backing into living space, commercial grease deadline, high-level alarm with no reserve, or a closing blocked by an inspection. Important, not urgent Protect these on the calendar because they create stable revenue and prevent emergencies: maintenance renewals, riser installs, route-dense pump-outs, and county compliance work due next week. Planned work is not low value just because nobody is yelling. Urgent, less important Contain the pressure without blowing up the board.…
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