Find the Profit Leak in a Pump Route
Use value-stream mapping to identify non-value time in a septic pump route and choose a corrective move.
A three-job septic pump route invoices $1,245 but consumes a nine-hour technician day with two disposal runs and repeated access delays. Value-stream mapping: separate customer-value work from support work and avoidable waste. The common trap is telling the technician to hurry up when the waste was created by routing, intake, disposal planning, or missing access information before the truck left. Step 1 List every time block: 96 minutes driving, 72 minutes disposal, 182 minutes pumping/filter/documentation, 74 minutes locating or digging lids, 39 minutes waiting for customer access, 77 minutes admin and setup. A value-stream map starts with the actual flow…
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