Commit to a User-Need Evidence Loop
Commit to gathering a small piece of user-need evidence before accepting a proposed service solution.
User-need evidence loop a proposed service dashboard, form change, notification, chatbot, appointment flow, evidence checklist, or support script I will test the assumed user need behind [proposed service solution]. The assumed need is: users need [need] when [situation] so they can [outcome]. I will gather evidence by [ticket review, call replay, short interview, frontline case review, or journey note check] and decide whether to keep, revise, or reject the solution frame. Proposed solution: ... Assumed user need: users need ... when ... so they can ... Evidence source: ... Decision after evidence: keep, revise, or reject ... A stakeholder request…
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