Use SIPOC to set process boundaries and inputs before building a detailed service blueprint.
The discharge team cannot agree what belongs on the blueprint, so the workshop expands from a patient leaving the ward to almost the entire hospital operating model. Use SIPOC to set suppliers, inputs, process, outputs, and customers before blueprinting detail. The common trap is starting with a detailed blueprint because the service feels urgent. Without a boundary, every team adds its process, the map becomes politically inclusive but operationally useless, and no one can tell where the service problem begins or ends. Suppliers List who or what provides needed material or information: doctor, pharmacy, insurer, ward nurse, caregiver. This reveals…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in