Classify service details into the correct blueprint layer.
Sort each restaurant pickup detail into the blueprint layer where it belongs. Customer action Frontstage action Backstage action Support process Evidence Customer taps reorder in the app on the way home App displays pickup estimate and payment confirmation Kitchen batches pickup orders by promised time window Inventory system reserves ingredients after payment authorization Order-ready SMS with pickup shelf number Counter staff scans QR code and hands over sealed bag Customer parks and walks to the pickup shelf Food runner moves completed order from kitchen to shelf Policy sets how long prepared food can stay on pickup shelf Printed receipt attached…
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