Sort Needs, Policy, and Solutions
Separate user needs, policy constraints, operational constraints, and solution ideas in a service-design brief.
Sort each rent-assistance brief statement into the right category. User need Policy constraint Operational constraint Solution idea Applicants need to know which evidence will be accepted before the rent deadline Proof of residency and income is required for eligibility Caseworkers review exception queues at 10 a.m. and 3 p.m. Create an evidence checklist that shows accepted, rejected, and still-needed items Applicants need confidence that submitting a non-standard lease will not automatically reject them The service cannot store unencrypted identity documents The legacy case system cannot send real-time status updates Offer assisted upload appointments through the community office Mixed brief Decision-ready…
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