Use process-centered language to facilitate a fishbone session without blame.
Jordan J Line supervisor 1 Open 2 Broaden 3 Validate Fishbone session 20 sec The moment A rejected batch occurred on Jordan's shift, and the first comments are drifting toward individual blame. Blame narrows the fishbone before the team sees the process. The formula 1 min Process-centered RCA Person statement -> Process condition -> Testable cause
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