Read a Mini Gage R&R Result
Interpret a simple measurement-system check for repeatability, reproducibility, and decision risk.
Two reviewers classify 30 claims as complete or defective. Same-reviewer repeat agreement is 82% and cross-reviewer agreement is 68%. Most disagreements are about whether email screenshots count as proof. Measurement-system check: define the item and defect, test repeatability, test reproducibility, isolate disagreement patterns, and fix the operational definition before using the baseline. The common shortcut is to average the reviewers and move on. That hides disagreement inside the baseline and makes later root-cause analysis chase reviewer interpretation rather than process performance. Step 1 Check repeatability: the same reviewers repeated the same call on 82% of claims. Repeatability below comfort level…
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