SIPOC and CTQ Acronym Deck
Recall SIPOC and CTQ components and when to use them in Define.
SIPOC What does SIPOC force you to name before detailed mapping? High-level process frame. CTQ What must a CTQ include to be measurable? Customer requirement, unit, target or threshold, defect definition, and evidence source. A CTQ without a defect definition cannot drive Measure. Compare SIPOC or detailed flowchart? SIPOC first for alignment; detailed map later for analysis. Objection We know the process, so why waste time on SIPOC? The team wants to jump into fixes. Your line If we all know it, this will take 15 minutes. If we disagree, SIPOC will save us weeks of solving different processes. Mistaking…
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