Classify observed process issues as waste, variation, or customer-visible defect signals.
Sort each observed issue by its primary signal: waste, variation, or customer-visible defect. Lean waste Process variation CTQ defect Two managers approve the same low-risk order even though either approval is sufficient Agents copy the same customer ID into three disconnected systems during one request Technicians walk to a shared printer twelve times per shift for labels Daily fulfillment cycle time swings from 4 hours to 19 hours with no known staffing pattern First-pass yield is stable on weekdays but drops unpredictably on two weekend shifts The same claim type takes 6 minutes for some reviewers and 28 minutes for…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in