SIX-SIGMA-GREEN-BELT5 MIN READ
Push Back on a Vague Charter
Ask sponsor questions that clarify problem, scope, metric, and authority in a DMAIC charter.
Alicia A Executive sponsor 1 Metric 2 Boundary 3 Authority Charter meeting 20 sec The mandate Alicia wants customer onboarding world-class by Q3, but the team has no baseline, CTQ, or process boundary. A vague charter becomes scope creep with a DMAIC label. The formula 1 min Sponsor clarity Metric -> Boundary -> Authority
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