EMPLOYEE-ENGAGEMENT-STRATEGY5 MIN READ
Talk With a Skeptical Manager
Use SBI-I to coach a manager from defensiveness toward a specific engagement action.
Jordan J Sales Manager S Situation B Behavior I Impact I? Intent The manager pushback 20 sec Context Jordan's team hit quota, but engagement comments mention burnout, low voice, and two recent exits. If you start by judging Jordan's attitude, you lose the chance to coach the behavior. 2 strong reps exited
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in