Build a GROW Skip-Level Agenda
Create a focused skip-level agenda using Goal, Reality, Options, and Will.
A 45-minute skip-level with six employees has only one agenda line: "Open discussion." The leader needs useful signal and a follow-up path. GROW agenda: Goal, Reality, Options, Will. Common trap: treating an unstructured conversation as more authentic. It often privileges the loudest topic and leaves no accountable closeout. Goal Open with: "By the end, I want to understand one work-system friction that is slowing customer or team outcomes." Goal gives the conversation a job without scripting every answer. Reality Ask for recent moments: "Where did a decision wait, repeat, or surprise you in the last two weeks?" Reality is stronger…
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