Say The Line That Stops The Shortcut
Use a concise intervention line that stops a risky shortcut without escalating the conversation.
Ravi needs to stop a coworker from squeezing through a narrowed, wet walkway. Which line best fits the empty bubble? The shortcut is about to happen. I can squeeze through. I will be quick. fromTop The response has to be short and specific. fromBottom Hold up. This path is closed until we move the cart and dry the floor. Use the east aisle. It names the stop, the reason, the control, and the alternate route without blaming the coworker. Just be careful because I do not want to fill out an incident report today. It still permits the shortcut and…
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