SNOW-REMOVAL-BUSINESS5 MIN READ
Coach the Mailbox Strike Without a Pile-On
Give specific corrective feedback to an operator using Situation, Behavior, and Impact.
Eli E Plow operator S Situation B Behavior I Impact Damage report 8:40 a.m. A mailbox was hit on a tight HOA route. The supervisor needs a clear standard without shaming the operator. Vague blame reduces learning and can make crews hide near misses. $300 repair estimate 35 min route delay Framework
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