SNOW-REMOVAL-BUSINESS5 MIN READ
Stop Two People From Promising Two ETAs
Assign responsible, accountable, consulted, and informed roles for storm customer updates.
Promise conflict A customer hears two different ETAs from the same company. RACI fixes the promise owner before trust erodes. RACI Responsible, Accountable, Consulted, Informed Separate who sends the update from who owns the promise. One A per promise Multiple accountable owners create conflicting commitments. A clean customer update chain. The person with the whole priority picture owns the promise. 01 Owner 02 Input 03 Try Assign accountability Node 1
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