Build a 30-Second Callback Script

Priya needs to verify an urgent vendor bank-change request without sounding accusatory. Build the script in four layers: policy cue, sensitive action, known-good route, specific facts. The novice line is "This looks suspicious." It frames the conversation as a personal accusation and invites reassurance inside the risky channel. Step 1 Policy cue: "For any payment-destination change..." Policy language makes the pause procedural. Step 2 Sensitive action: "...before I update bank details or release funds..." Naming the action focuses the control on consequence, not person. Step 3 Known-good route: "...I verify through the vendor record or contract owner." This breaks the…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in