The Caller Claims to Be IT
Use a procedural script to stop a remote-access vishing pretext.
Caller IT Claims to be support 1 Refuse install 2 Callback Inbound support call A caller asks Sofia to install a remote tool to fix urgent malware. The requested action gives control of the laptop, so the channel must be verified first. Ticket, tool, trusted route Real IT support leaves a ticket trail and uses approved tools. A caller who needs bypass is asking for trust, not proving it. Remote control is access. Verify before granting access. First ask I sent the cleanup tool. Please install it now so I can stop the malware spreading. urgent but helpful What should…
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