SOLAR-INSTALLATION-BUSINESS5 MIN READ
Call the Customer About a Layout Change
Use SBI/SBII to explain a layout change with facts, impact, and inquiry.
Dina D Homeowner concerned about curb appeal S Situation B/I Fact + impact I? Intent Layout change 20 sec The moment A roof vent conflicts with two panels in the approved layout, and the customer cares about how the system looks from the street. A rushed update can sound like the company is changing the deal without consent. 2 panels affected 1 call trust moment
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