Sort AI Failure Notes Into 5 Whys

Sort each AI incident note by its role in the Five Whys analysis. Symptom Why-chain evidence Root cause Countermeasure Customer received a refund answer from the old policy The AI cited a PDF that should have expired last month The stale PDF remained in the retrieval index after policy launch No role owns source expiry and re-index approval for policy content Regression tests did not include policy effective-date questions Add source expiry metadata and block retrieval after effective-date replacement Assign Support Ops as accountable for policy source freshness Agent had to apologize and correct the customer answer

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