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BUILDING-AI-APPS5 MIN READ

Sort AI Metrics by Signal Type

Classify AI app metrics so dashboards do not confuse user value with model or operational signals.

Sort each AI app metric by the signal type it primarily answers. User value Model quality Reliability Cost and safety Task completion rate for users who start the AI workflow Citation support accuracy on the eval set p95 end-to-end response latency Average token cost per resolved case Adoption by eligible users in the first 14 days Refusal quality score on out-of-scope requests Tool-call error rate by tool name Unsafe action attempts blocked before execution Support escalations avoided per week Model answer pass rate on known regression cases

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