Sort Call Signals by What They Mean

Sort each telesales sentence into the bucket that should guide your response. Situation signal Problem signal Implication signal Need-payoff signal "We use three spreadsheets today." "Callbacks fall through when two reps touch the same account." "That means our manager spends Friday cleaning reports instead of coaching." "If reps saw ownership clearly, we could respond same day." "We have 18 agents across two regions." "Missed reminders are creating no-shows."

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