Classify live chat posts so moderation responses match the underlying signal.
Sort each chat post by the main signal the moderator should respond to. Fact gap Emotion signal Rumor Decision request Which customer data fields were exposed? I feel embarrassed that customers heard before support did. People are saying the attacker still has access. Will we pause outbound campaigns until customers are notified? What time did the incident response team confirm containment? This makes me worried about being put in front of customers tomorrow. I heard layoffs are tied to this incident. Who has authority to approve customer credits this week?
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