Sort Claim Causes Before Fixing

Sort each claim-review note into the layer it represents. Symptom Immediate cause Process cause Countermeasure Customer reports new rear bumper scratch after delivery Motor-club ticket rejected for missing loaded mileage Photo set does not show the rear bumper before hook Assigned truck did not carry ramp extensions for low-clearance vehicle Mileage field in the closeout app can be submitted blank Dispatch intake does not ask whether the vehicle is modified or low-clearance Make loaded mileage a required closeout field before invoice submission Add four-corner and side-profile photo requirement for night tows Assign low-clearance jobs only to trucks with ramp extensions

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