Categorize customer messages by journey stage to choose the right dropshipping support fix.
Place each customer message in the journey stage where the root fix belongs. Pre-purchase clarity Post-purchase anxiety Delivery recovery Does this posture cushion fit a chair that is only sixteen inches wide Is the bracelet stainless steel or just silver colored alloy I ordered five days ago and my tracking number still says label created Can you confirm my order is real because I only received one email The box arrived crushed and the lamp shade is cracked I received the blue variant but ordered black Will this arrive before my daughter recital next Friday The courier says the package…
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