Sort Demands, Resources, and Personal Resources

Sort each signal into the JD-R category it best represents. Job demand Job resource Personal resource False fix Daily ticket volume jumps 35 percent every Monday after weekend releases. Employees absorb angry customer calls for four hours without rotation. A manager joins the escalation channel for the first hour of peak demand. Clear decision rules show which requests can wait and which must interrupt planned work. Employees believe they can handle difficult calls because they have practiced the skill. People expect the next sprint can improve because prior fixes worked. A resilience poster says pressure is privilege while workload remains…

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