Classify employee service features into Kano-style need categories.
Sort each benefits-enrollment request by the Kano category it most likely represents. Must-be basic Performance need Delighter Dependent coverage approval happens before the coverage start date The portal saves elections without losing work Plan comparison shows likely annual cost for common family scenarios Support chat answers plan questions within two business hours Employees receive a personalized wellness-resource recommendation after enrollment The team raffles a wellness stipend among employees who complete enrollment early The confirmation page explains what happens next and when cards arrive Employees can correct a dependent date typo before final submission
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