Categorize employee research notes into journey-map components.
Sort each leave-of-absence research note into the journey-map component it best represents. Employee action Mindset or question Emotion Opportunity Refreshed the case portal twice a day after submitting leave forms Asked a teammate privately how long approval usually takes I do not know whether silence means approved, rejected, or waiting on someone Will my manager think I am less committed if I ask for an update? Anxious because the decision affects family care plans Relieved after a named HR partner explained the next step Show a plain-language status stage and expected next update date Give managers a script for acknowledging…
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