Sort Feedback Into Blueprint Layers
Classify guest feedback into service-blueprint layers so the right part of the operation gets fixed.
Sort each guest-feedback line into the blueprint layer it most directly points to. Customer action or experience Front-stage staff action Back-stage staff action Support process or system We stood at the door for 4 minutes unsure whether to seat ourselves The server walked past twice without acknowledging us Our mains were ready but nobody ran them from the pass The online booking note about a high chair did not appear on the host tablet We had to ask where to order because signage was unclear The bartender explained the unavailable ale clearly and offered two alternatives The kitchen remade the…
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