Sort Helpful vs. Unhelpful Reappraisals

Sort each statement by whether it is a useful reappraisal or a weak substitute. Helpful reappraisal Denial or minimization Revenge or blame story The rollout felt sloppy because checkpoints were invisible to the customer The customer is dramatic and would complain no matter what It was not a real issue because the system stayed online Their wording was harsh, but the signal is about communication gaps Sales set impossible expectations and should take the heat The emotion is high because trust was at stake, so repair trust visibly If they renewed anyway, the complaint does not matter This is uncomfortable…

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