Recognize the difference between jargon-heavy wording and plain-language action wording.
Place each sentence in the bucket that best describes how it is written. Reader-first plain language Technical or jargon-heavy wording Approve an SSO login notice for 18 enterprise customers by Friday Some users may fail login next Tuesday during the certificate change The SAML IdP metadata rollover requires ACS endpoint verification Elevated retry storms are affecting one processing path Launch remains on track, but users in France may see duplicate invoices Ledger sync races the queue processor in the FR billing path
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