Classify retention-related requests as Kano must-be, performance, delighter, indifferent, or reverse.
Sort the retention-related request into its likely Kano category. Must-be Performance Delighter Indifferent Reverse SSO for enterprise customers with mandatory security policy Export reliability during monthly close Report generation speed improves from 60 seconds to 8 seconds Workflow automation reduces manual review steps by half AI summary that drafts an executive narrative automatically Unexpected benchmark report showing peer performance Animated theme picker for an internal admin dashboard Extra required approval screen before every export More verbose system emails for every small workflow event Better filtering that helps users find the right account faster
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