Sort Metrics Into HEART

Place each metric in the HEART category it most directly measures. Happiness Engagement Adoption Retention Task success In-app satisfaction score after using the feature Average collaboration sessions per active account per week Percent of target accounts using the feature for the first time Percent of first-week users still using the feature in week four Percent of collaboration tasks completed without support escalation Median time required to complete the setup workflow Monthly feature-use frequency among active accounts Share of newly onboarded users who activate the feature Qualitative rating of how useful the feature felt Accounts returning to the feature after 30…

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