CSAT-NPS-PROGRAMS5 MIN READ
Sort: Must-Be, Performance, or Delighter?
Classify requests into Kano categories based on how their presence or absence affects satisfaction.
Place each request in the Kano category it best represents today. Must-Be Performance Attractive / Delighter Export permissions work correctly every time. Page loads get faster as the dataset grows. AI-generated summary of account changes. SSO login is reliable on every attempt. Reporting filters are more flexible and precise. Celebratory benchmark badges after milestone completion.
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