Categorize dashboard elements into keep on overview, move to drill, or remove.
Place each element where it best serves a self-serve dashboard: overview, drill, or remove. Keep on overview Move to drill Remove Headline KPI strip for backlog, SLA risk, and volume Detailed table of every open case with 18 columns Second chart that repeats the same trend already shown above One diagnostic by-region view tied to the main KPI Primary weekly trend that answers whether the team is on or off track Legacy pie chart nobody references in review meetings
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