Sort the Platform Request
Classify platform requests into product capability, facilitation, exception, or toil reduction.
Place each platform request in the response bucket it deserves. Classify by the work implied, not by who asked for it. Product capability Facilitation Governed exception Toil reduction Four teams ask for a self-service Postgres database with the same backup class. A new team can deploy but is afraid to roll back without platform in the room. A partner integration needs outbound traffic to a destination not in the egress policy. Platform engineers manually copy the same three secrets into every preview namespace. Two teams request a standard service template with logging, ownership, and health checks. A service has a…
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